Yeah I'll leave out all the stealing money and withholding my rakeback ("sure", there is "no" rakeback on ongame [lol]), it's old and I've moved on (got my revenge already).
I've been on a pretty serious break from poker now (only playing 500-1000 hands sporadically for the last ~9 months), just started grinding again. Wanted to cash out some money from Betsafe the other day and they tell me I have to verify my identity.
AGAIN.
I've sent my ID in for verification at least two times before (I've had an active account with them since ~2005).
Why do I have to do THEIR work AGAIN? How is this not saved in their database or whatever already?!
Shouldn't I be more than verified by now?
No, it doesn't really take that long since I usually have my documents online already, but it's fucking annoying. Makes me wonder if the people working at Betsafe are idiots or maybe they have a weak customer system? Yeah, I'll send it in again and then I will make the withdrawal, only this time it'll be my entire bankroll.
You probably shouldn't play on Betsafe unless you enjoy sending in pictures of your ID/bills a few times a year.
Xoxo